Shipping & Returns

SHIPPING + RETURNS

RETURN POLICY

*NO RETURNS OR REFUNDS, STORE CREDIT/EXCHANGE ONLY(if item requested is in stock.)

*ALL EXCHANGES MUST BE WITHIN THE FIRST 7 DAYS OF ORDER ARRIVAL.

*PLACE UNWANTED MERCHANDISE IN A SHIPPING BOX OR PACKING ENVELOPE WITH ORIGINAL INVOICE INCLUDED.

* ITEMS MUST BE UNWASHED, UNWORN, AND WITH TAGS STILL ATTACHED. IF ITEMS APPEAR WORN, HAVE MAKEUP OR OTHER STAINS, YOUR RETURN WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU AT YOUR EXPENSE. 

* SALE ITEMS, ACCESSORIES AND INTIMATES ARE FINAL SALE AND MAY NOT BE RETURNED. NON-RETURNABLE: FINAL SALE ITEMS, JEWELRY, INTIMATES, BRAS, CAMISOLES, SLIPS, SOCKS. 

*SHOES MUST BE RETURNED IN THEIR ORIGINAL BOX AND PLACED INSIDE AN ADDITIONAL PROTECTIVE SHIPPING SAFE BOX/BAG TO BE ELIGIBLE FOR RETURN. IF THERE IS ANY DAMAGE TO THE SHOEBOX, YOUR RETURN WILL NOT BE ACCEPTED. 

* DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF RECEIVING MERCHANDISE. PLEASE CONTACT WHITNEYTHILL@YAHOO.COM WITH ANY DAMAGES.

*EXCHANGE WILL BE GIVEN IF MERCHANDISE IS RECEIVED UNDAMAGED.

EXCHANGE INSTRUCTIONS:

*TO INITIATE AN EXCHANGE FOR A DIFFERENT ITEM PLEASE REACH OUT TO ME ON FB OR WHITNEYTHILL@YAHOO.COM.

*ALL SHIPPING RETURNS/EXCHANGES CHARGES ARE AT THE CUSTOMER'S EXPENSE. 

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SHIPPING

WE ARE NOT RESPONSIBLE FOR ANY WEATHER RELATED DELAYS OR LOST PACKAGES. SHIPPING CHARGES ARE NON-REFUNDABLE. ONCE WE SHIP IT IS IN THE POSTAL SERVICES HANDS, WE WILL DO OUR BEST TO HELP YOU LOCATE THE PACKAGE. 

I ship by weight and all shipping is done through USPS.  

Ground — $5 flat rate+$1 for ea additional item 
2nd Day — $21 flat rate
Overnight – $34 flat rate

FREE US SHIPPING ON ORDERS OVER $100